Refund policy

30-day return window

You have 30 days from the date your order arrives to request a return. After 30 days, we're no longer able to accept returns.

How to start a return

Start your return from your account: log in at enganyo.com/account with your order email, open the order, and click Request a return. Choose a reason and submit. We review it and email you a prepaid return label (a QR code for your phone). Drop the bag off at any parcel drop-off point shown on the label.

What gets refunded

Once your return reaches us, we'll process your refund within 5 to 10 business days. The refund covers the full product cost.

If your order qualified for free shipping (orders over €100), you'll receive the full amount back. If a €10 shipping fee was charged, this fee is not refundable.

Return shipping is on us

We cover the return shipping label. You don't pay anything to send the bag back.

Condition of returned items

Bags must be returned unused, in original condition, with all tags and packaging. We reserve the right to refuse returns that show signs of use or damage caused after delivery.

Non-returnable items

• Gift cards
• Final-sale items clearly marked as non-returnable

Damaged or defective items

If your bag arrives damaged or defective, email hello@enganyo.com within 7 days of delivery with photos. We'll make it right with either a full refund (including original shipping) or a 25% discount if you'd like to keep the bag.

Exchanges

The fastest way to get a different colour or model is to return the original for a refund and place a new order.

Refund method and timing

Refunds go back to your original payment method. After we process it on our side, your bank may take a few additional business days to show the credit. If it's been more than 15 business days since we confirmed the refund, email us at hello@enganyo.com.