FAQ

Convertible Bag

  • What makes this bag unique?

    It switches from crossbody to backpack in seconds. Bold, water-resistant, and designed in Berlin to keep up with your day—whatever happens.

  • How much can it hold?

    Don’t let the size fool you—it fits your daily must-haves: phone, wallet, water bottle, and still has room for more.

  • Is it water-resistant?

    Yes. Our materials repel water, so rain or coffee spills are not a problem.

  • Is it unisex?

    100%. Bags don’t have genders, and neither does style.

  • Can I use it for travel?

    Absolutely. It’s the perfect “just in case” bag for a day trip or as your personal item on flights.

Product Care

  • Can I throw it in the washing machine?

    Yes. It’s tough enough for a gentle cycle. Just skip the dryer and let it air dry to keep it in shape.

  • Will it scratch or fade?

    Nope. Our bold colors are made to last and handle real-life use without losing style.

Sport Mode

  • What is Sport Mode?

    It’s an extra strap that keeps the bag stable while cycling, dancing, or moving fast. Sold separately as an add-on.

  • Is Sport Mode included?

    No, it’s optional. Some love it, some don’t need it—so we keep it separate.

  • Can I add Sport Mode later?

    Yes. You can order it separately anytime and it attaches in seconds.

  • Is Sport Mode adjustable?  

    Yes, it adjusts to your body for a snug fit without weird pressure points.

Shipping & Returns

  • Do you ship across Europe?

    Absolutely. We ship to all EU countries, free on orders over €100.

  • How long does shipping take?

    Expect 5–7 business days, depending on your location.

  • Do you accept returns?

    Of course. You have 15 days after receiving it to send it back if it’s not love at first sight.

  • How do I start a return? 

    Just email us at hello@enganyo.com with your order number—we’ll make it painless.

Payments

  • Is your checkout safe?

    100%. We use secure payment methods like PayPal, Apple Pay, and Visa.

  • Can I pay in installments? 

    Not at the moment. We like keeping things simple (and debt-free).

  • Can I use a gift card?  

    Soon—we’re working on adding that option.

  • Do you store my payment info? 

    Never. That’s between you and your bank, not us.

Contact

  • How can I reach you?

    Use our contact form or drop us a line at hello@enganyo.com—we read it all.

  • How fast do you reply?

    Usually within 24–48 hours. Faster if we’re not sewing or packing orders.

  • Can I DM you on Instagram?

    Sure, but email is faster for anything important.

  • Do you have a physical store?

    No, just online and pop-ups—we keep it lean and digital. 

  • Can I collaborate with you?  

    Send your pitch to hello@enganyo.com. We’re open to cool ideas.