- hello@enganyo.com
- Contact Form
FAQ
Convertible Bag
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What makes this bag unique?
It switches from crossbody to backpack in seconds. Bold, water-resistant, and designed in Berlin to keep up with your day—whatever happens.
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How much can it hold?
Don’t let the size fool you—it fits your daily must-haves: phone, wallet, water bottle, and still has room for more.
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Is it water-resistant?
Yes. Our materials repel water, so rain or coffee spills are not a problem.
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Is it unisex?
100%. Bags don’t have genders, and neither does style.
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Can I use it for travel?
Absolutely. It’s the perfect “just in case” bag for a day trip or as your personal item on flights.
Product Care
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Can I throw it in the washing machine?
Yes. It’s tough enough for a gentle cycle. Just skip the dryer and let it air dry to keep it in shape.
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Will it scratch or fade?
Nope. Our bold colors are made to last and handle real-life use without losing style.
Sport Mode
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What is Sport Mode?
It’s an extra strap that keeps the bag stable while cycling, dancing, or moving fast. Sold separately as an add-on.
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Is Sport Mode included?
No, it’s optional. Some love it, some don’t need it—so we keep it separate.
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Can I add Sport Mode later?
Yes. You can order it separately anytime and it attaches in seconds.
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Is Sport Mode adjustable?
Yes, it adjusts to your body for a snug fit without weird pressure points.
Shipping & Returns
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Do you ship across Europe?
Absolutely. We ship to all EU countries, free on orders over €100.
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How long does shipping take?
Expect 5–7 business days, depending on your location.
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Do you accept returns?
Of course. You have 15 days after receiving it to send it back if it’s not love at first sight.
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How do I start a return?
Just email us at hello@enganyo.com with your order number—we’ll make it painless.
Payments
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Is your checkout safe?
100%. We use secure payment methods like PayPal, Apple Pay, and Visa.
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Can I pay in installments?
Not at the moment. We like keeping things simple (and debt-free).
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Can I use a gift card?
Soon—we’re working on adding that option.
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Do you store my payment info?
Never. That’s between you and your bank, not us.
Contact
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How can I reach you?
Use our contact form or drop us a line at hello@enganyo.com—we read it all.
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How fast do you reply?
Usually within 24–48 hours. Faster if we’re not sewing or packing orders.
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Can I DM you on Instagram?
Sure, but email is faster for anything important.
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Do you have a physical store?
No, just online and pop-ups—we keep it lean and digital.
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Can I collaborate with you?
Send your pitch to hello@enganyo.com. We’re open to cool ideas.